Reservation & Cancellation Policy

RESERVATION POLICY:

A major credit card is required to reserve an RV site. Your credit card will be charged for one night at the time of reservation.

Every attempt will be made to accommodate specific site requests, however, a reservation for a specific site is not guaranteed. If a move is unavoidable, we will work with you in the re-location process, but retain the final decision.

CANCELLATION POLICY:  *

While we hope you never need to cancel, please read the following

The River Vista Mountain Village cancellation policy is related to the timeframe between the cancellation date and your anticipated arrival date, regardless of when the reservation was made. Please understand that camping is meant to be an outdoor experience; we do not give refunds for situations beyond our control (weather, natural disasters, illness), however, can issue a credit per the cancellation guidelines below.

  • RV Site cancellations are subject to a $10 cancellation fee; Cabin cancellations are subject to a $20 cancellation fee.
  • Online reservations may only be cancelled via phone call to the park office                  (888-850-7275)
  • All special rate or discount packages must be paid if full; no refund allowed
  • No refunds or credits for early departure
  • A reservation cancelled at least 30 days prior to arrival date will result in a refund less a per site/cabin cancellation fee.
  • A reservation cancelled less than 30 days, but at least 10 days prior to arrival date will be entitled to a credit voucher for a future stay at River Vista Mountain Village, less a per site/cabin cancellation fee. Credit vouchers expire one year from issue date.
  • A reservation cancelled less than 10 days prior to arrival date will receive no refund or credit.
  • No-shows will receive no refund or credit.
PET POLICY – RV PARK*

River Vista Mountain Village RV Park allows pets.  RV guests are allowed two pets (at no additional charge) for RV sites.  Additional pets are $10 each/per site night. We do have breed restrictions**

  • All dogs are required to be under the control and visual observation of their owner at all times. A 6 foot leash rule is in effect whenever the animal is outside the owner’s RV. There is no exception to the leash rule. If the leash rule is violated, you will be asked to leave the property with no refund.
  • A pet may never be tied up outside of an RV and left unattended. Owner must remain outside with their pet if pet is tied up outside.
  • We have a dog park where well behaved dogs may play off leash with owner’s supervision. Owners of pets must be responsible and immediately pick up after their pet and deposit waste in pet waste bins located in and around the dog park/RV Park.
  • Please respect other guests and only walk pets in designated “pet” areas.
  • No pets are allowed inside store, registration, pool area, activity halls, rest rooms, pavilion areas or any other indoor common areas.
  • Pets may not interfere with the peace and quiet of other guests. If your dog is disturbing other guests, you will be asked to control your dog. You may also be asked to leave the park. There will be no refunds if you are asked to leave.
  • Cats are allowed at the RV resort but may not roam freely in the park and must remain in the RV.

 

PET POLICY- CABINS*

 
In addition to the above, the following policies relate to cabin rentals:

  • We allow up to three dogs in select cabins. There is an additional $50 cleaning fee for cabin reservations with a pet(s).
  • Pet fee for overnight rentals is $25 per dog, per day up to $75. Weekly rentals; $75 per dog, per week; Monthly rentals; $150 per dog, per month. There is a maximum of two dogs allowed in select 1 bedroom cabins, three dogs in select 2 bedroom cabins.
  • Dogs must have a weight of 30 pounds or less
  • No cats are allowed in cabins.
  • Dogs must be kenneled if left alone in a cabin. If a dog is found to be left alone and not kenneled, a $250 charge will be charged to the credit card on file regardless of whether any damage has been done.
  • If your dog causes any damage to your cottage or any other areas of the resort, you will be financially responsible for this damage and your credit card will be charged a minimum of $250.00.
  • A dog may never be tied up outside of a cottage
  • No other animals allowed

*Pet policy is subject to change without notice

**Pit Bulls, American bulldog, Rottweiler, Doberman, and other breeds known to be aggressive are not allowed in the Park

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